Refund policy

Choose carefully as we do not refund if you change your mind.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.

All equipment will carry a minimum of a 30 day RTB (return to base) warranty with Greenbox NZ (unless otherwise stated).

Please refer warranty, or any issues, back to Greenbox NZ. Some products offer an option to buy extended warranty of up to 1 year. Warranty will cover major hardware faults that occur after purchase. Please note any user initiated problems will not be covered. These would include equipment being dropped and software corruption. Greenbox NZ will have total discretion on how it deals with warranty issues. It will either repair, replace (like for like) or refund purchase price. Printers may or may not have ink or toner leakage, this is not considered grounds for refunds. Batteries are regarded as consumable items. The condition of a battery is unknown at the time of sale and is not subject to cancellation or any price adjustments. LCD’s screens on the Laptops are not tested for dead/stuck pixels so they may not be included in descriptions. As industry standards allow for dead/stuck pixels in new Monitors they are not considered grounds for refunds.

Software

Some Computer /Laptop descriptions will say that they have a "licence" or Certificate of Authenticity (COA) Sticker. This relates to the fact that the case of the computer has a Microsoft sticker on it and can legally run that particular version of Windows software. The COA/Licence itself is included only when the description states that it is. When the description says that it has an "XP Licence" this does not mean it is loaded with the software. Normally the "Media" or software Disc will not be included in the purchase. It is very rare that the "Media" is sent to us with the equipment. The Hard Drives have been “cleaned out” of any infomation and operating system, so are blank. If you require an operating system or any software to be loaded please ask our staff or select that option at checkout. Where the Computer has a Licence that is stuck on the computer then we will be able to load that OS back on the system. The loading of the operating system will in most cases incur an extra charge. Unless you have confirmation that we are loading an operating system then the equipment will be shipped with no software on the Hard Drive at all.

Being Realistic

Its important to have a realistic expectation of the equipment that you are about to purchase. Keep in mind that the equipment being sold is second-hand so it has been subject to a certain amount of normal wear and tear. Please also realise that because IT equipment is a complex beast it is therefore prone from time to time to their fair share of challenges and failures. Greenbox NZ will do its best to ensure that these challenges are limited. We will also do our best to make sure that we support your through any problems you may have. Please always give us the opportunity to help and practically assist. Greenbox NZ staff are highly motivated to serve you and ensure we make your purchase as stress free as possible.

To coin that great Kiwi phrase it is always "the putting right that counts".

Terms and conditions may change without warning.